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Beantwoord: Can i buy an e-ticket using my creditcard?

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  • Iris NSIris NS
    Moderator
    Reacties: 1609

    12 oktober 2017, 21:27

    Hi ChristianStemmer,

    Welcome to our NS Serviceforum :) Glad to know that you find the information on this forum. I'm sorry to read that you are this angry. Did you already check our website http://www.nsinternational.nl? By now it is also possible to pay by creditcard for e-tickets on this website.
  • ChristianStemmer

    Je kunt hier zien hoeveel waardering ChristianStemmer heeft ontvangen van andere leden.

    Op het juiste spoor
    Reacties: 2

    13 oktober 2017, 15:08

    Dear Iris,

    thanks for your hint. No, I didn't get to that website, since it is not very obvious that you run two websites. The http://www.ns.nl-website did not refer me to that. I would have assumed, that http://www.nsinternational.nl was a website that offers interntional travel. That you can book national travel there is not obvious. You might help other potential customers by giving the information about that website at the place where the payment methods comes up. As a foreigner not familiar with the dutch train system, it took me an hour of internet reserach to find the Belgian website, but not the nsinternational.nl site. Maybe there is room for improvement in terms of how to spread information on that. But thanks for your help!
  • RiaLloyd

    Je kunt hier zien hoeveel waardering RiaLloyd heeft ontvangen van andere leden.

    Sprinter
    Reacties: 3

    22 november 2017, 14:16

    roderickklein schreef:

    What I rather mean is that its *public" transport. I am not talking about who owns the the company but rather it should be easy for traveller to access _public_ transport and how he pays for it.
    When it comes to generating a profit and and the cost of a creditcard. Most ticket desks have been closed. Carrying that little cost of the creditcard is a lot cheaper. Since you made the discussion broader, yes it should be easier to buy any public transport ticket for people who visit our country!

    As for not being able to buy a ticket on a bus without a creditcard in two years time. The companies that do not supply this service are pretty stupid and its a pitty the goverment does not step in. Did you not see the link I posted. Even the Dutch parlement in 2015 had a discussion about wanting a ticket for tourists and visitors from outside the country. For me that says enough how customer unfocussed the public sector functions...

    For the "few" tourists (as you put), that is why in Zeeland they brought back a paper ticket for German tourists. As not everybody wanted to buy an anonymous OV chipcard:
    http://www.connexxion.nl/reizen/1190/de-zeeuwse-strip/2209

    Yes and you know what does people are being ripped off with OV chipcard charge of 1 Euro and then 50 cents for the creditcard. What a "warm" welcome to our small country when you arrive at Schiphol airport.
    As for foreign travllers people also enter our country by rail from Germany and Belgium.

    Friends of mine made tour by train from Germany via Belgium. In the Netherlands they had most trouble buying a train ticket. Some tickets they purchased via the NMBS. But you know its of course pretty stupid a traveller has to figure this out by him self... They wanted to buy all tickets so they stick to there travel schedudle.
    In Rotterdam they simply walked for the few journeys as the loose tickets where pretty expensive....

    As the saying goes. Getting there is half the fun. Well not if you have to find out how the system work.
    The system should be easy for people from outside the Netherlands to use. And also outside Amsterdam there are tourists that use and WANT to use _public_ transport.

    Instead of saying why its all not possible, the NS should look at other countries and other cities where many years ago you can at ticket machine AND via the internet buy a ticket. In a lot of cases even without a credit card charge!
    Take a look at Deutsche Bahn machines. I can even buy a ticket from a small station to for example small town in the Netherlands. Is that possible in the Netherlands.

    According to some people we are a trading nation. Well when it comes to our public transport system it certainly really public transport for people who live in the Netherlands. But for people from outside the country its a bureaucratic journey to use _public_ transport.

    Again a warm warm welcome to our small country...



    Its now nearly 2018 and we still can not buy tickets online without a dutch ban account. Ridiculous.
    Not only that, if you happen to be on the wrong side of a station such as Leiden and you want to go to the centre and follow the signs which point to the passage going though the station, you come to a barier for which you need a ticket or ov card. I have an anominous ov card but only use it for busses, so it did not have enough money. There were no signs to show how you could get to the other side. We have had this problem many times and only during this years visit were we shown how to get a 'one time only' pass on our ov card. Some progress I suppose.
    The NS and other public transport could look at other countries for example Austria. We were able to buy 1,2 day or weekly passes online so that we were able to travel to and in Vienna without any problems.
  • RiaLloyd

    Je kunt hier zien hoeveel waardering RiaLloyd heeft ontvangen van andere leden.

    Sprinter
    Reacties: 3

    22 november 2017, 14:20

    Iris NS schreef:

    Hi ChristianStemmer,

    Welcome to our NS Serviceforum :) Glad to know that you find the information on this forum. I'm sorry to read that you are this angry. Did you already check our website http://www.nsinternational.nl? By now it is also possible to pay by creditcard for e-tickets on this website.



    No you cant! Tried to book Amsterdam-Amersfoort return. It says 'niet online beschikbaar'
  • RiaLloyd

    Je kunt hier zien hoeveel waardering RiaLloyd heeft ontvangen van andere leden.

    Sprinter
    Reacties: 3

    22 november 2017, 14:28

    KittyTFS schreef:

    Inge NS schreef:

    Welcome to our serviceforum De Lint!

    Hans answer is correct. You can only buy etickets using iDeal, secure online banking with a Dutch bank. Fore more information about (other) tickets, please see: http://www.ns.nl/en/travellers/arrange-and-buy

    Have a safe flight to the Netherlands.

    Kind reagrds,
    Inge

    P.s. I've replaced your topic in our subforum Overige Producten and changed the name to make it more easy to find.



    What's the point putting information for visitors to the Netherlands if there is NO WAY you can buy a ticket online. iDeal is only for people with a Dutch bank account. The service of NS is very user- and environment unfriendly and will only stimulate that visitors, such as myself, will find themselves forced to opt for - much more expensive and polluting - car hire. If you do not except credit card payments for the e-tickets, why not opt to add the possibility to pay by PayPal. This is an international secure paying method. But why should I suggest such a pretty simple and flexible solution if you have - no doubt - a whole team of overpaid PR people that could have come up with that brilliant idea.




    I agree. Why bother to put info about buying online in english if you can not buy them online unless you have a dutch bank account. How many people are there with a dutch bank account who only speak english and no dutch?
    Also make clear befor trying to buy them that its only available on iDeal. Only when you have entered all your details do you finally find this out! Not customer friendly at all.
  • iMark

    Je kunt hier zien hoeveel waardering iMark heeft ontvangen van andere leden.

    Koploper**
    Reacties: 3464
    Verkenner

    Verkenner

    OV-chip specialist

    OV-chip specialist

    Acties & uitjes expert

    Acties & uitjes expert

    22 november 2017, 17:50

    Why would you want to buy a ticket in advance for travel in NL? There are no advantages: no discounts for buying before the date of travel, no seat reservations, nothing. There are only disadvantages: if you change your travel plans there are no refunds for e-tickets in N, nor can you change your travel plans.

    Just turn up at the station and buy a ticket there for your trip. The ticket machines take credit cards.

    I do agree that it makes no sense that NS puts all kind of information on their website for visitors that are not applicable for foreign visitors who obviously don't have a Dutch bank account.

    You can't compare NS to the Austrian Railways. They run long distance intercity trains with seat reservations. NS basically run a glorified commuter service.

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