Naar NS.nl

Reacties geplaatst door dailytravels

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Sivan NS
Sivan NSOud moderator
geplaatst in NS Flex

NS Flex is officieel van start!

Dear community, I see overwhelming response for all the queries posted here. I am new to Netherlands and have subscribed for ns flex account on 22nd of October, 2022. I had the balance in ov-chipkart and was deducted. I was asked to wait for 15 working days to get the refund but I have yet not received it. It has been a month already. Where do I ask for the refund or when will I receive the same? Other thing I faced was, due to lack of balance in the bank account, my auto debit transaction didn't succeed and I paid the invoice amount to the IBAN provided by NS. I am still getting emails that they haven't received my money.  Please help me with these 2 issues. Thank you in advance!

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