Naar NS.nl

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13 Reacties

A
AkramOp het juiste spoor
gevraagd in Mijn NS

The method of payment

Dear Robert,1000 thanks for the proposal.I sent you a privat message :)Best wishesSimon

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A
AkramOp het juiste spoor
gevraagd in Mijn NS

The method of payment

  Really sorry (and quite surprised) to hear that apparently, an IBAN needs to be from the EU 😥 CH and GB accounts support SEPA (for auto-debit), which is really all that is needed. Edit: I previously suspected the length of the IBAN was the culprit, but that is not true. My Dutch IBAN has 18 characters NL99 BANK 0123 4567 89 and my Revolut has 22, like LT99 0123 4567 8901 2345)  Indeed, amazing.And a discrimination / illegality from a European legal point of view ....And what I find most offensive is that NS was not able to tell me from the beginning : so I would not have subscribed in vain a Revolut account (that I now have to close) and put money on it (I have to spend it before closing the account).Last question in the round : would someone with a NS Revolut be willing to help me (it's about 2Euro50 if I understood correctly, thanks 1000 times in advance the NS moderator to confirm !!). Since I also have a Revolut, I will then transfer you the amount to your account at the same mo

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8 maanden geleden
A
AkramOp het juiste spoor
gevraagd in Mijn NS

The method of payment

Additionaly, I tried to oder a subscription using the Revolut LT IBAN This says that for ordering with a foreign IBAN, you should go to a service desk at a station, but the IDeal payment works without any problem. Of course, you need to input a Dutch address (and some 10 digit phone number) for the ordering form to work. Dear Robert.Thank you for all your help.I give up. At Klantenservice NS, they made a special “ticket” and after it noted in my profil : Revolut with GB or CH IBAN is not accepted for buying a , even if befor the same Klantenservice NS told me that I can buy Dar Voordeel Deal with a OV-chipkaard on line with all Revolut IBANs …The OV-chipkaard webside does not work in Switzerland. Klantenservice NS tried to help me to get the application form to send it to me … they told me that they also had a problem and could’nt upload it, saying sorry,My son tried to get help of people arround him to help him with their NS IBAN, but it seems that this is a nogo in the Netherlands …

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8 maanden geleden
A
AkramOp het juiste spoor
gevraagd in Mijn NS

The method of payment

Dear all,thank you for triyng to help me.As the NS customer service had told me that Revolut was in the list of possible banks considered as NL, I opened an account with Revolut.As I am officialy a Swiss tax resident, I had to open it with my Swiss address to be correct. I received two IBANs: GB and CH. As both are not EU, when I made the payment for the Dar Voordeel Deal with a OV-chipkaard, it takes me directly to my Revolut application. I thought finaly I have the solution !!When I wanted to validate the payment, it was refused and also blocked the Revolut application.The indication is that I have an IBAN that is not compatible with the ns.nl application.I had to close the application completely to get it working again.I've contacted Revolut who tell me that as a Swiss resident, I can't receive a Revolut European or NL IBAN.I come back to the question already asked to Robert: those who use Revolut ans succeded to buy a Dar Voordeel Deal with a OV-chipkaard : is their IBAN NL? If not

35
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8 maanden geleden
A
AkramOp het juiste spoor
gevraagd in Mijn NS

The method of payment

Dear Robert,Thank youJust one last question to you : do you have NL IBAN with Revolut ?As I am Swiss resident I have only a CH an GB IBAN let’s see if it is also working (I suppose that it could get a problem with iDEAL, I do not have as a Swiss costumer ..)Will try when I son can be online with me.Best wishes

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8 maanden geleden
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AkramOp het juiste spoor
gevraagd in Mijn NS

The method of payment

With corrections of my mistakes Dear Stijn,just one last question.If I well understood, I quote “Mijn NS account system is picky when it comes to IBAN and addresses and only accepts NL. This is against EU regulations but Customer Service can help.”So if I understand well, as I could normaly buy a Dar Voordeel Deal and ordering at the same time a OV-Chipkaard on your webside, it should from a legal point of view also be insured by NS that I can buy it by other means … could you please transmit this request to your bosses ?I think that an enterprise like NS has the obligation to fullfile legality of its services :), has’nt it ? Or what is your opinion ?Thank you in advanceSimon   

35
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8 maanden geleden
A
AkramOp het juiste spoor
gevraagd in Mijn NS

The method of payment

Dear Stijn,just one last question.If I well understood, I quote “Mijn NS account system is picky when it comes to IBAN and addresses and only accepts NL. This is against EU regulations but Customer Service can help.So if I understand, as you I could normaly buy a Dar Voordeel Deal and ordering at the same time a OV-Chipkaard on your webside, it should from a legal point of view also assured by NS to buy it by other means … could you please transmit this request to your bosses ?Thank you in advanceSimon  

35
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8 maanden geleden
A
AkramOp het juiste spoor
gevraagd in Mijn NS

The method of payment

Thank you Stijn.Can someone get a personnal OV-chipcard on a railwaystation for my son ?

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8 maanden geleden
A
AkramOp het juiste spoor
gevraagd in Mijn NS

The method of payment

Thanks for all your reaction, unfortunately they do not help me to resolve the problem ...1)Erryt NS ModeratorTo order a card you can fill in a claim via Contact form - OV-Chipkaart.nl If the site is blocked maybe you can try a vpn. Otherwise you can reach the customer service of the OV-chipcard by reaching our customer service by phone and choose option 1 and then choose option 3.Dear Erryt, as I wrote, from Switzerland, you can not acced the webside OV-Chipkaart.nl  I tried it on 6 devises and several browsers and VPN of my work. As the Dutch costumer service n° (0900) can not be reached with my Swiss phone, I tried the Belgum one. They first told me “we can deal that”. After 40 (!!) minutes, the costumer service of OV-Chipkaart had to say “sorry no way”. He then promissed me to send me the contact form by email … Unfortunately I never got it2)Robert BAn iDeal payment from a foreign Revolut IBAN should work fine (e.g. for an e-ticket), but the Mijn NS account system is picky when it

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8 maanden geleden
A
AkramOp het juiste spoor
gevraagd in Mijn NS

The method of payment

The last chat was in answer to  Stijn NS Moderator As bahnrider said, changing the bank account number via your Mijn NS account will only work with Dutch IBAN's, as a payment validation needs to be done via iDeal transfer. If you're using an unsupported bank account, please contact out Customer Service. They can send a request to the NS Flex department to have it changed manually. You can reach them by phone, via Social Media and Twitter. All contact details can be found here.

35
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8 maanden geleden
A
AkramOp het juiste spoor
gevraagd in Mijn NS

The method of payment

Unfortunately this did not work for my case :In Switzerland, I tried to bay the Dar Voordeel Deal.For that you need an OV-Chipkaard, you can normaly by at the same timeI called the client-service and they said to be unable to help and that I have to buy the Chipcard on they web-side.To be known : the web side of OV-Chipkaard is blocked in Switzerland.Conclusion : you loose a lot of time to find a solution, to contact everybody by email, chat and phone … with the result that any, realy any solution it was comunicated to me works ….Berhaps you have one … 

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8 maanden geleden
A
AkramOp het juiste spoor
gevraagd in Mijn NS

The method of payment

I would like to add that helping my son to prepare his study stay in NL, I am surprised on more as this “level” about the Dutch “specifities” which complicate the start in a strong way… 

35
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8 maanden geleden
A
AkramOp het juiste spoor
gevraagd in Mijn NS

The method of payment

I do not understand the conclusion :REVOLUT : is it accepted ?Does REVOLUT get you a NL IBAN ?If yes in which conditions ?If NS is accepting REVOLUT, does it need to have an NL IBAN ?For a Swiss like me it would be just incredible to hear that GB and CH IBAN of Revolut would not work (If you live in EU, you get a LV, and some times one where you living).By the way according the web-side of Revolut this would be against EU-law if foreign IBAN would be disrciminated ...

35
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8 maanden geleden
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