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Hello, I took a subscription in January 20th. In February ( 2Ist February) canceled the subscription( 380€) as I was ended my employment contract from March and I no more traveling in that route ,hence canceled the subscription. I didn't travel in that route from March.I canceled the subscription in system. In February, I didn't notice in my invoice that the subscription is still active. In March, I noticed that subscription amount in Invoice and when I logged in to my NS, subscription was still active. I was confused why the subscription was not canceled. I tried to cancel one more time. When I checked after sometime, subscription was still active. I was surprised and this time I opted to change the subscription ( which was lesser price).Today, I called customer care, explaining the situation. I was told that it's my fault for not canceling in machine. Now they helped in canceling the subscription and only partial refund (from1st of april).- My question is, why I can't get 2 months( s

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Lorena NS
Moderator
1 maand geleden
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