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at time 31-03-2024. actually i am check-in at Rotterdam station to Eurostar platform(not to Den Haag) no found checkout place

  • 10 April 2024
  • 1 reactie
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at time 31-03-2024. actually i am check-in at Rotterdam station to Eurostar platform(not to Den Haag) no found checkout place. Can u check my information and have refund?

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Beste antwoord door Lorena NS 10 April 2024, 11:14

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Lorena NS
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Reputatie 6
Badge +2

Hi Yang Zhang and welcome to the NS Community. 

If you checked in with your OV-card, you can correct this yourself in your My NS-account or you can contact our customer service to correct this for you. If you used your credit/debit card, you can correct this via OV-pay.

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